Never Split the Difference
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What’s it about?
Former FBI hostage negotiator Chris Voss reveals that the key to winning any negotiation isn't logic—it's tactical empathy, emotional intelligence, and the power of getting the other side to say 'that's right.'
You’ll learn
- Use the late-night FM DJ voice to build trust
- Mirror the last words to encourage elaboration
- Label emotions to disarm and calm the other side
- Ask calibrated 'How' and 'What' questions